- We at all times meet or exceed the high ethical standards expected of us by 21 million CPP contributors and beneficiaries.
- We honour our commitments.
- We operate with transparency internally – we have no hidden agendas – and with appropriate transparency externally.
- Our actions are consistent with our words.
- We quickly communicate both good and bad news.
- We provide open and constructive input and feedback.
- We strive for win-win solutions.
- We define clear expectations with partners up front and then adhere to them.
- We share credit for successes and responsibility for failures.
- We treat people with courtesy and respect.
- We establish clear lines of accountability while operating in a collegial and collaborative way.
- We actively support decisions we have committed to.
- We take calculated risks in all our efforts to maximize investment returns, accepting that not all decisions will work out as planned.
- We overcome obstacles to achieve desired results.
- We execute our plans with excellence.
- We recognize and reward people based upon merit and performance.
- We are clear about roles and responsibilities and encourage decisions to be made accordingly.
- We operate with high standards of quality and professionalism in all that we do – this is everyone’s job.