“Personal Information” means information about an identified or identifiable individual, including name, address, email address, signature, an opinion, and other information relating to an individual. Depending on the jurisdiction in which you are located, certain business contact information may be excluded from the meaning of personal information.
3. Collection and Use of Personal Information
We may collect personal information from individuals in the following circumstances:
- When you visit our Website;
- When you sign-up to receive communications from CPPIB;
- In the course of managing our investments and undertaking due diligence;
- In connection with discussion forums, meetings, conferences or other activities sponsored by CPPIB;
- In connection with public consultations, opinion surveys, focus groups or feedback; or
- When you contact us with a comment or question or otherwise provide us with personal information.
Our collection and use of personal information is required for us to deliver the services and perform the functions described below, and without which we would not be able to undertake certain tasks.
Visiting our Website
Please see the section below titled “Cookies and Additional Information about our Website” for details about the Website’s collection, use and disclosure of personal information.
Signing Up for CPPIB Communications
We may provide you with an opportunity to sign-up to receive CPPIB communications by email or mail, such as news and updates. If you choose to sign-up to receive CPPIB communications, we may collect contact information such as your email and postal address. You can opt-out of receiving these communications at any time by clicking on the unsubscribe link included in our email communications or by contacting us as set out under Contact Us below. Please note that if you unsubscribe, you may continue to receive certain non-marketing electronic communications from us.
Managing Investment Activities
In the course of CPPIB’s investment activities, we may collect personal information about individuals with whom CPPIB works or invests (such as investment advisors or fund managers), or about members of the Boards of Directors (or similar) or management, clients or suppliers of companies or entities in which CPPIB is considering an investment. The information we collect may include information obtained through background verifications. We collect and use this information in order to conduct due diligence regarding potential investments, investment advisors or fund managers, to manage our investments and as required by applicable law. For individuals located in the European Economic Area (EEA), we use personal information for these purposes (i) in reliance on our legitimate interest under applicable EEA law in operating and improving our business, or (ii) because we are required to do so by applicable law.
Forums, Meetings, Conferences and Other Activities
From time to time, CPPIB may sponsor forums for discussion, conferences or other similar activities. In the course of these activities, we may collect personal information of registrants such as name, email address, contact information and payment information in order to administer registration for the forum, conference or other activity. For example, CPPIB may collect the name, municipality or township and province of residence of individuals who attend the CPPIB Bi-Annual Public Meeting in Canada. This information is used for security and reporting purposes. For individuals located in the EEA, we use personal information for these purposes in reliance on our legitimate interest under applicable EEA law in administering these events.
Public Consultations, Opinion Surveys, Focus Groups or Feedback
CPPIB or its authorized survey, polling or other service providers may conduct public consultations, opinion surveys, focus groups or solicit public feedback in which individuals participate to support the fulfillment of our mandate. In the course of these activities, CPPIB may obtain consent from participants to collect and use personal information such as first and last name, email address, telephone number, and mailing address for the purpose of conducting research and/or public engagement. Reports generated from such public consultation will be provided to CPPIB in aggregate form and in a manner that does not identify any individual participant.
CPPIB may monitor and record audio and video conversations with the CPPIB securities trading desk or with other CPPIB personnel to ensure accuracy and for record-keeping purposes. For individuals located in the EEA, we use personal information obtained from these conversations in reliance on our legitimate interest under applicable EEA law in ensuring accuracy and maintaining records related to our business.
We may offer you the opportunity to engage with CPPIB or its content on or through third-party social networking websites, plug-ins and applications. When you engage with us on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application. For individuals located in the EEA, we use this information in reliance on our legitimate interest under applicable EEA law to do so (including to deliver content or as part of the operation of the website, plug-in or application).
Questions, Comments and Complaints
If you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future. For individuals located in the EEA, we use this information in reliance on our legitimate interest under applicable EEA law in communicating with individuals who contact us.
4. Sharing of Personal Information
We will not disclose, trade, rent, sell or otherwise transfer personal information, without your consent, except as set out herein.
We may transfer (or otherwise make available) your personal information to third parties who provide services on our behalf. For example, we may use service providers to send our emails, host our website and operate certain of its features. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Your personal information may be maintained and processed by CPPIB or its third party service providers in the US, Canada, Hong Kong and India. If you are located in the EEA, we comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries outside the EEA and Switzerland which have not been recognized by the European Commission as providing for an adequate level of protection for personal data. In all such cases, we will only transfer your personal information if we have put in place appropriate safeguards in respect of the transfer, for example, EU Standard Contractual Clauses. You may obtain a copy of the safeguards we use in respect of such transfers by contacting us as indicated below.
CPPIB and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian, US or other foreign governmental or investigative authorities, courts or law enforcement agencies), to an organization in the case of a breach of an agreement or contravention of law, to detect, suppress or prevent fraud, or as otherwise required or permitted by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims or disputes, and to investigate or prevent actual or suspected loss or harm to persons or property.
5. Safeguards & Retention
We retain personal data as long as we need it: (i) to fulfil our mandate, (ii) in connection with litigation, investigations or proceedings, and (iii) as required or permitted by applicable law. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. These measures include locked filing cabinets and restricted access to offices, restricting access to personal information on a “need to know” basis, and the use of passwords, encryption and firewalls.
6. Individual Rights
Subject to applicable privacy legislation, you may access, update and correct inaccuracies in your personal information in our custody or control at any time. You can request access, corrections or updates to all personal information by contacting us as set out in the Contact Us section below. Subject to applicable data protection law, you may also object to the processing and request that we erase or restrict our processing of your personal information. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
If you are not satisfied with CPPIB’s response, you may have a right to file a complaint with the privacy commissioner’s office in your jurisdictions pursuant to applicable privacy legislation.
7. For EEA Individuals
For the purposes of applicable data protection law, if you are a resident of Luxembourg, the primary data controllers of your personal information are Canada Pension Plan Investment Board; Canada Pension Plan Investment Board, Luxembourg Branch; CPPIB Credit Investments Inc., Luxembourg Branch; CPPIB Credit Europe S.à r.l.; CPP Investment Board Europe S.à r.l.; Canada Pension Plan Investment Board, UK Branch; CPPIB Credit Investment Inc., UK Branch; CPPIB Equity Investment Inc., UK Branch; and if you are a resident of the United Kingdom, the primary data controllers of your personal information are Canada Pension Plan Investment Board; Canada Pension Plan Investment Board, UK Branch; CPPIB Credit Investment Inc., UK Branch; and CPPIB Equity Investment Inc., UK Branch. These entities can all be contacted by sending an email to firstname.lastname@example.org.
8. Links to Other Websites
10. Contact Us
Please contact us if:
- you wish to access, update and/or correct inaccuracies in your personal information or otherwise exercise your data protection rights, or
- you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.
You may contact us by email at email@example.com or by mail at the following address:
Canada Pension Plan Investment Board
Attn: General Counsel
One Queen Street East, Suite 2500
Toronto, ON, Canada, M5C 2W5
11. Cookies and Additional Information about our Website
When you visit our Website, we collect your IP (Internet protocol) address and other related information such as page requests, browser type, operating system and average time spent on our Website. We collect these types of personal information using automated means, including cookies.
Cookies are small files that are downloaded to the device you use to visit a website. They are generally used to help improve visitors’ experiences on the site, by, for instance, remembering preferences, log in information, or otherwise recognizing that they have visited the site previously (or are the same user during a single visit). They are also used by website owners to make improvements to the site based on visitor behaviour. In some cases they are used to collect and store information about specific users.
Cookies on this Website
The cookies used on this site are primarily for analytics purposes: to better understand how individuals are moving through the site, what pages they visit, how long they remain on pages, and so on. We use this information to make improvements to how the site works and to ensure it meets the information needs of our visitors.
Some of the cookies we use on our Website are persistent cookies which remain on your computer or other Internet-connected device for a certain period of time after you end your browsing session, unless you delete them. Others are session cookies and are deleted when you end your browsing session.
In total, there are five, third-party applications that have cookies that may be downloaded to your device when you visit CPPIB.com:
Siteimprove is an application that provides us with analytics about traffic to the site. It uses a cookie called “nmstat” that is persistent. The cookie contains a randomly generated ID used to recognise the browser when you read a page. It does not collect personal information from you.
Siteimprove also uses a session cookie (one that is stored in temporary memory and is erased when you close your web browser). This cookie is called “siteimproveses” and is used to track the sequence of pages you view during a visit to the site. For more information about Siteimprove’s cookies practices, please visit their website.
Google Analytics (www.google.com/analytics/)
Google Analytics is also an analytics solution that provides information on how visitors interact with the site. Its cookies track things such as how long you spend on the site, which pages you go to, how you get to the site, and which geographic areas you are from.
Google Analytics uses four cookies: The cookie called “utma” is a persistent cookie that tracks first visits and returning visits. The “utmb” and “utmc” cookies are session cookies that work together to identify how long visitors spend on the site. The “utmz” cookie is a persistent cookie that identifies from where traffic to the site originates. And the persistent “utmv” cookie provides information about visitor behaviour on the site and site performance. You can learn more about Google Analytics cookies here. You can also choose to opt out of being tracked by Google Analytics.
We use YouTube to house videos that we display on the site. YouTube cookies are set by YouTube to track visitors’ use of its services. These cookies are installed only once when you press play.
The persistent “PREF” cookie stores your preferences and other information, including how many search results you wish to be shown on your page. The “VISITOR_INFO1_LIVE” cookie measures your bandwidth to determine which player will be used to show the video. The session cookie “use_hitbox” is used to add to the views counter on YouTube. And the session “YSC” cookie is set by the YouTube video service on pages with embedded YouTube video.
You can learn more about cookies that Google uses through its YouTube platform here.
We use this application to deliver a more interactive, online version of our annual report. Zmags cookies are both session-based and persistent. You can learn more about Zmags cookies here.
You can choose to prevent cookies from being downloaded to your device by blocking some or all of them. However please note that if you do this you may not be able to use the full functionality of the site. You can also delete cookies that have already been downloaded.
If you do wish to restrict or block cookies you can do this through the settings of whatever browser you are using. To find out how click on the appropriate link:
Deleting cookies using Internet Explorer
Deleting cookies using Firefox
Deleting cookies using Chrome
Deleting cookies using Safari and iOS devices